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FAQs

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What makes Hana matcha ceremonial-grade?

Our Hana matcha is ceremonial-grade matcha sourced directly from Japan, renowned for its centuries-old tradition of cultivating the world's finest green tea.

The matcha is crafted from first-harvest, shade-grown leaves, stone-milled to preserve their vibrant color and rich umami flavor, ensuring an authentic and enriching experience.

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How should I store my matcha to maintain freshness?

To preserve the quality of your matcha, store it in an airtight container in a cool, dry place, away from direct sunlight and moisture. Refrigeration can help extend freshness, but ensure the container is sealed tightly to prevent condensation.

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Where does Satori ship, and what are the shipping rates?

Satori Tea House offers shipping within Australia and internationally. Domestic orders over $100 qualify for free shipping. International shipping is available, with free delivery on orders over $250.


Please note: Due to recent tariff and import law changes, shipping to the United States is temporarily restricted.

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Are US customs, duties, or tariffs included in the price?

Yes — the tariff (customs duty/import tax) is included in your total at checkout, so you won’t have surprise extra charges when your order arrives.

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How much is the tariff / duty on accessories & tea products?

Tea products are generally low-tariff items, usually around 0–5% since they’re treated as agricultural goods.

Accessories, however, are a bit different — most are made in China and currently face tariffs of about 30% under US–China trade policy.

Don’t worry though, these duties are already included in your total at checkout, so you won’t be charged anything extra when your order arrives.

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Why are the accessory tariffs so high?

The U.S. currently has tariffs in effect on many goods imported from China. Under recent trade/tariff reforms (“Section 301” tariffs, reciprocal tariffs, etc.), the baseline for many Chinese-origin goods is about 30%.

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How long will it take to receive my order?

Orders are typically fulfilled within 2–3 business days. Delivery times vary based on destination and shipping method.

Domestic Shipping (Standard): 5-7 Business Days

Domestic Shipping (Express): 3-4 Business Days

International Shipping (Standard): 10-15 Business Days

International Shipping (Express): 7-9 Business Days

Please Note: International shipping times may vary depending on each country’s customs regulations and local postal services.


Canada Post is currently experiencing delivery delays due to ongoing union strike action, which may impact your parcel's arrival time.


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Will I be charged tax or customs duties on my order?

For domestic orders within Australia, Goods and Services Tax (GST) is included in the product prices.

International orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.