FAQs

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What makes Hana matcha ceremonial-grade?

Our Hana matcha is ceremonial-grade matcha sourced directly from Japan, renowned for its centuries-old tradition of cultivating the world's finest green tea.

The matcha is crafted from first-harvest, shade-grown leaves, stone-milled to preserve their vibrant color and rich umami flavor, ensuring an authentic and enriching experience.

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How should I store my matcha to maintain freshness?

To preserve the quality of your matcha, store it in an airtight container in a cool, dry place, away from direct sunlight and moisture. Refrigeration can help extend freshness, but ensure the container is sealed tightly to prevent condensation.

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Where does Satori ship, and what are the shipping rates?

We offer shipping within Australia and internationally. Domestic orders are free over $80.

We ship from our warehouse in Sydney, so most orders arrive within 3-5 business days.

International shipping is available, with free delivery on orders over $200.

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How long will it take to receive my order?

Orders are typically fulfilled within 2–3 business days. Delivery times vary based on destination and shipping method.

Domestic Shipping (Standard): 5-7 Business Days

Domestic Shipping (Express): 3-4 Business Days

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Do you do returns?

Because of the nature of our products and food safety standards, we’re unable to accept returns of any tins that have been opened or used.

Please email us at info@satoriteahouse.com.au for any issues.

International Shipping

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Do you ship to America?

Yes, we ship to the United States via DHL. Orders will arrive within 3-4 days.

Due to recent changes in customs regulations and import requirements, we’re no longer able to offer our previous lower-cost shipping option.

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Shipping Time

Orders are typically fulfilled within 2–3 business days. Delivery times vary based on destination and shipping method.

DHL: 3-5 Business Days.

International Shipping (Standard): 10-15 Business Days

International Shipping (Express): 7-9 Business Days

Please Note: International shipping times may vary depending on each country’s customs regulations and local postal services.

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Are customs, duties, or tariffs included in the price?

No. Customs duties, taxes, and tariffs are not included in our product prices or shipping fees.

These charges are determined by your country’s customs authority and are the responsibility of the customer to pay upon arrival, if applicable

Track your order

Please enter you tracking number below. If your tracking number doesn't work feel free to contact us at info@satoriteahouse.com.au